Via help desk chat, 12/19
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Bob_Reed: Can I get a replacement tent fly pole for one that splintered in a strong wind? Tent is #6 dome, purchased approx Jan 2005.
benjamin_k: Hello, My name is Ben. I will be happy to help you with that…
benjamin_k: Please hold while I check that for you, Mr. Reed…
benjamin_k: Thank you for waiting, Mr. Reed. I see what you got in January was the XT33 # dome tent with fiberglass poles. I will connect you to the Sporting Goods line they will confirm if we can send a replacement, please hold…
[Live Help: doug_b enters the call
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doug_b: Hello. I’m Doug. We can indeed get you a new fly pole……
doug_b: The pole that broke was it in the front or the rear of the tent?
Bob_Reed: It was the short one in the rear.
doug_b: Thanks, one sec and I’ll check stock.
doug_b: Thanks for your patience. I can get you one right away Mr Reed. Should I ship it your Little John Rd address?
Bob_Reed: yes, 2915 Little John
doug_b: No problem. We typically mail such items which will likely get it there shortly after Christmas. Will that do?
Bob_Reed: No rush at all. Check my campsite photo of the tent this last week at http://baribob.blogspot.com/2005/12/camping-update.html
doug_b: Thanks. Nice beach. And Johnny Hammond! I’ve caught him a bunch of times. $15 is a small price to pay.
Bob_Reed: Its the indian river lagoon in east central florida. Winds gusted to about 30mph. must’ve been a flawed pole.
doug_b: Yeah, no doubt. We had a small run of them, but I think we got it licked. Let us know if you have any other problems.
Bob_Reed: thank you. merry christmas.
doug_b: You too. Thanks.